Return Policy

Returns are currently available for qualifying orders shipped within Canada.

If a product isn’t quite right, you may return it within 30 days of purchase for a refund of the product purchase price. Products may be opened, but should be only lightly used. Returns of products that show significant use may not be eligible for a refund.

To begin a return, email hello@wylderorganics.com with your name and order number.  Once approved, we’ll send you a prepaid return label along with return instructions. The cost of return shipping will be deducted from your refund.  Refunds are issued to the original method of payment within 10 business days of receiving your return. Shipping charges from the original order are not refundable.

Orders shipped outside Canada, including the United States, are final sale at this time.

Kits, Bundles & Sale Items

Kits and bundles must be returned as a complete set. Individual products from a kit or bundle cannot be returned separately.

Sale items are final sale.

Purchases from Retail Partners

If you purchased WYLDER through one of our retail partners, your purchase is subject to that retailer’s return policy. Please contact the retailer directly for assistance with a return or exchange.

Damages & Order Issues

If your order arrives damaged, or if you receive the wrong product, please contact us at hello@wylderorganics.com within 7 days of delivery.

Include your order number and a brief description of the issue. If your order was damaged in transit, please include photos so we can review it quickly.

We’ll review the details and make it right with a replacement or refund, as appropriate.