Refund policy

Canada

We want you to feel confident in every WYLDER purchase. If something isn't right, contact us within 30 days of purchase and we'll help with your return.

Unopened products and products with at least 75% remaining may be returned for a refund of the product purchase price. Original shipping charges are not refundable.

To request a return, email orders@wylderorganics.com with your order number and the product you would like to return. We'll reply with the next steps.

Return Eligibility

Our return policy applies to products purchased directly from wylderorganics.com. If you purchased WYLDER from one of our retail partners, please contact that retailer directly regarding their return policy.

Refund Processing

Once your return has been received, please allow up to 10 days for it to be reviewed and processed. You'll receive an email confirmation when your refund has been issued.

USA & International Orders

Orders shipped outside Canada are final sale.

Lost or Damaged Orders

If your order appears to be lost in transit, email hello@wylderorganics.com with your order number so we can investigate with the courier.

If tracking shows that your package has been delivered but you cannot locate it, please contact us as soon as possible. WYLDER cannot accept responsibility for packages lost or stolen after confirmed delivery.

If your order arrives damaged, contact us within 48 hours of delivery with your order number and a photo of the damage. We'll arrange a replacement or refund as appropriate.